Refund Policy

We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be granted.

Eligibility for Returns

Returns may be accepted under the following conditions:

• The item is defective or damaged upon arrival

• The wrong item was received

• The item is unused and in its original condition

Requests for returns must be submitted within 14 days of delivery. Items returned without prior approval will not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personal care or hygiene products

• Cosmetic or beauty items that have been opened

• Clearance or final sale items

• Gift cards

These restrictions are in place for health, safety, and fairness reasons.

Return Process

To request a return, contact us with your order number and a clear explanation of the issue. If approved, you will receive instructions on how to return the item.

Customers are responsible for return shipping costs unless the return is due to an error on our part. Returned items must be securely packaged to avoid damage during transit.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider. Shipping costs are non-refundable.

Exchanges

If you receive a defective or incorrect item, we may offer an exchange depending on availability. Exchanges are subject to approval and stock availability.

Late or Missing Refunds

If you have not received a refund after approval, check with your payment provider first. Processing delays are often caused by banks or credit card companies.